EMPLOYMENT

PROGRAM ASSISTANT

DHHS/PHS/IHS Clinical Support Center

Phoenix, AZ ▪ Nov. 2004-Present

The Office of Continuing Education located under the umbrella of the Clinical Support Center wanted a program assistant to work independently performing administrative tasks specifically for continuing education processes and inclusive of other Clinical Support Center duties as assigned. The IHS Clinical Support Center and Office of Continuing Education has reached its most efficient level since the beginning of my tenure. Several processes have reached significant improvements and new developments have been implemented making this department one of most unique in the Phoenix Area.

SECRETARY    

DHHS/PHS/IHS Office of Environmental Health and Engineering

Phoenix, AZ ▪ Jun. 2000–Oct. 2004

The Division of Facilities Engineering under the umbrella of the Office of Environmental Health was looking for a Secretary to perform various administrative tasks inclusive of preparing travel authorizations and travel arrangements for the engineers who provide services in the field within the Phoenix Area Indian Health Service. Additionally, the secretary would be responsible for providing back-up timekeeping services and be the point of contact for all Phoenix Area facilities engineers. The Division of Facilities Engineering operated under significant efficiency while I performed secretarial functions. The engineers rarely had problems completing their missions and were almost always reimbursed for expenses in a timely manner. All individuals that I worked for and with thought highly of me and valued my contribution to the entire office.

SECRETARY

DHHS/PHS/IHS Division of Financial Management

Phoenix, AZ ▪ Apr. 1999–Jun. 2000

The Division of Financial Management was looking for a new-to-government open-minded administrative secretary who could work independently organizing minor tasks specifically for the Chief Financial Management Officer, Budget Officer, and Systems Administrator. My short tenure with the Office of Financial Management proved to be valuable as I relieved other important staff of additional duties that were performed by this position. They were able to focus on other important aspects while I mastered the time and attendance procedures and gained much experience and needed expertise of federal rules and regulations.

SECRETARY & WORDPROCESSOR

WYATT/RHODES architects, inc.

Phoenix, AZ ▪ June 1998–Apr. 1999

Wyatt/Rhodes was a private architect and engineering firm that provided numerous services to Native American communities. As such they were required to maintain a staff percentage made up of fulltime Native American employees. Additionally, the firm needed an administrative secretary and word-processor to fulfill a vital vacant position to process marketing proposals and perform a wide variety of administrative services. I was easily able to move into this position after serving as the front-desk receptionist. I was knowledgeable and proficient in the administrative responsibilities of the organization to easily transition into the secretary/word-processor position. As a result of my efforts, the extensive filing system was kept up-to-date and the correspondence circulating throughout the office and from outside entities was processed efficiently. My knowledge of the organization helped to train incoming staff.

RECEPTIONIST           

JCPENNEY Hair and Nail Salon

Gallup, NM ▪ July 1996–June 1998

The hair and nail salon received numerous clients on a daily basis. Additionally, they maintained a significant amount of styling product inventory and scheduled numerous appointments. Working for the hair and nail salon first on a part-time basis then eventually on a fulltime basis, I was valued for providing excellent customer service, organizing and maintaining a tight and flowing appointment schedule for approximately sixteen stylists, regularly maintaining inventory control, and contributing creativity to the display of the styling products and overall salon presentation.

INTERNSHIP

DHHS/PHS/IHS Clinical Support Center

Program Manager

Phoenix, AZ ▪ Aug 2008 – Dec. 2008

The IHS Clinical Support Center needed a system that would easily identify Tribal/Urban/Other programs utilizing the continuing education program for accredited credit for their respective healthcare facility healthcare professionals and providers to maintain their state licensure. The tracking system would more efficiently identify such programs, bill them accordingly, and collect funding to the IHS Clinical Support Program. I was able to review the current system to analyze deficiencies and establish a general tracking system. This internship opportunity provided me with an opportunity to develop knowledge and skills for potential advancement and overall benefit of the program. I was able to develop extensive working relationships and networking opportunities with interdepartmental management and IHS/Tribal/Urban (ITU) contacts. My responsibilities for this internship included research and analyzing of ITU shares for tracking continuing education financial transactions. In accordance with this process, I was able to develop a system process, implement the monitoring of financial operations all of which involve the review and evaluation of historical calculations and establishing relationships to determine the appropriate procedures and best mechanisms. The program currently has a more efficient and accurate system as a result of this project.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -